Return and refund policy
At Innwyn, customer satisfaction is important to us. We offer exchanges for eligible products under the following terms.
Exchange Window
Products can be exchanged within 3 days of delivery. (You can change this to your preferred exchange period.)
Exchange Eligibility
To be eligible for an exchange, the item must:
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Be unused, unwashed, and unworn.
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Have all original tags and packaging intact.
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Be in its original condition.
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Be accompanied by proof of purchase.
Non-Exchangeable Items
The following items are not eligible for exchange:
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Used or damaged products.
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Products without original tags or packaging.
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Sale or clearance items.
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Customized or altered products.
Only eligible products may be exchanged, subject to stock availability and approval.
Exchange Process
To request an exchange, contact our customer support within the exchange window with your order number and the reason for the exchange. Once approved, we will provide further instructions.